At SUMMIT PORT GLOBAL, we are committed to providing reliable, secure, and timely delivery of your goods, whether local or international. This shipping policy outlines our procedures, responsibilities, and guidelines to ensure clarity and transparency for all our customers.
Once your order is confirmed, our team initiates processing immediately. Processing includes verifying shipment details, preparing packages, and scheduling pick-up or dispatch with the appropriate carrier. Standard processing times are 24–48 hours, depending on order type and destination.
Estimated delivery times vary depending on the shipping method, destination, and any applicable customs clearance processes. We provide tracking numbers for all shipments so you can monitor progress in real time. While we strive to meet all estimated dates, unforeseen circumstances such as weather, carrier delays, or customs inspections may affect delivery times.
Shipping costs are calculated based on weight, volume, destination, and selected service level. Additional fees may apply for specialized handling, customs clearance, or remote area deliveries. Customers will receive an itemized shipping quote prior to order confirmation.
All shipments include tracking numbers and real-time updates. Customers receive notifications via email or SMS for key events, including dispatch, in-transit status, and delivery confirmation.
Ownership and risk transfer occurs when goods are handed over to the designated carrier. SUMMIT PORT GLOBAL ensures proper packaging, labeling, and documentation. Customers are responsible for providing accurate delivery information to avoid delays or misrouted shipments.
International shipments may be subject to customs inspections, duties, taxes, or import regulations. Customers are responsible for any charges incurred. We provide guidance and documentation support to streamline customs clearance and reduce delays.
In the rare event of loss or damage, please contact our customer service immediately. Claims will be handled according to the shipping service selected and any applicable insurance coverage. We aim to resolve all issues promptly and fairly.
SUMMIT PORT GLOBAL may update this shipping policy periodically. Any significant changes will be communicated to customers via email and reflected on our website. Continued use of our services constitutes acceptance of the updated policy.
By choosing SUMMIT PORT GLOBAL, you agree to comply with these guidelines, ensuring a smooth, secure, and reliable shipping experience every time.